Shipping & Returns
When do we ship?
We ship orders on a daily basis Monday through Saturday. We are located in the Eastern Standard Time, please keep that in mind when placing orders. If orders come in before 12 p.m. eastern standard time we will make every attempt to ship the same day.
We ship via USPS First Class Mail. Expedited shipping is available and you may upgrade at checkout.
What is your return policy & exchange policy?
If you are not satisfied with your order for any reason, please contact us right away. Refund requests have to be made within 10 days of package delivery.
If we make an error we will resolve the issue. Just contact us asap.
Damages and issues
If the item arrives damaged or not as described, we will issue a full refund after the items have been returned to us.
Exchanges
If you would like to exchange your items for any reason, you are responsible for all shipping charges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
When can I expect my refund?
Your refund will be processed once your return arrives and is processed at our warehouse. Return processing usually takes 3-5 business days and once approved you'll receive an email notification of the refund.
From there it can take your card company up to a full billing cycle to have this reflected on your statement. The refund will be processed to the original method of payment, excluding original shipping charges or return fees.
How do I start a return?
To start a return, please contact us as soon as possible.
Contact Us
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.
